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  • What is my mileage allowance for each day?
    Each rental includes 100 miles per day. Additional miles are charged based on the vehicle’s daily rate, calculated as (daily rate / miles per day) = per mile overage fee. If you require unlimited miles, please inquire for specific vehicle pricing.
  • Am I permitted to travel outside the state I rented the vehicle in?
    No, our vehicles must remain in Washington state unless written approval is obtained from Paladin Exotics.
  • Is it possible to have the vehicle delivered to me?
    Yes, we offer delivery within a 25-mile radius for a fee of $8 per mile (one way), with a minimum charge of $100.
  • What is the minimum age requirement for renting a vehicle?
    Renters must be at least 21 years old to rent any of our vehicles.
  • Which fuel grade should I use for the vehicle?
    All vehicles require 91 octane or higher (Premium Fuel). Using a lower grade can cause severe engine damage. Please retain all fuel receipts as proof.
  • Are your vehicles smoke-free?
    Yes, 100% smoke-free. Any evidence of smoking will result in a cleaning fee.
  • Do you require a security deposit?
    We do not require a security deposit. However, a credit card must be on file, and the renter must bring the same card used for the booking along with a valid driver’s license at the time of pickup.
  • Can I add an additional driver to my rental?
    Yes. Additional drivers must meet all rental qualifications and provide necessary documentation. Additional fees may apply.
  • What is your cancellation policy?
    We do not provide refunds, returns, or exchanges of any kind. Our goal is to provide unmatched service. If you experience an issue, please contact us, and we will work to accommodate you.
  • What do I need to provide when picking up the vehicle?
    The renter must bring: • The same credit card used to secure the rental • A valid driver’s license • The primary renter must be present for pickup and return
  • Does the Hellcat come with the Red Key?
    Yes, but only for renters aged 30+. Renters 21-29 will be given the Black Key.
  • Can I take any vehicle off-roading?
    No. None of our vehicles may be taken off-roading under any circumstances.
  • Do you charge a fuel surcharge if the rental is returned with less fuel?
    Yes. All rentals must be returned with the same fuel level as when picked up. All vehicles come with at least ¾ of a tank of gas. Supercars and luxury vehicles must be refueled with the highest premium grade available (91+ octane in Washington).
  • If my luggage doesn’t fit in the car, can you transport it to my hotel?
    Yes, for an additional fee. Availability depends on location and timing.
  • What if I receive a ticket while renting the vehicle?
    The renter is fully responsible for any parking, traffic, speeding, toll bridge violations, towing fees, impound costs, or other penalties incurred during the rental period.
  • What payment methods do you accept?
    We accept Visa, MasterCard, American Express, and Discover. In select cases, cashier’s checks, cash, and wire transfers are accepted. However, a credit card must always remain on file.
  • Do I have to submit to a background check or driving history review?
    While it is not required, Paladin Exotics reserves the right to decline rentals based on major moving violations, DUI convictions, or other infractions.
  • Do you guarantee a specific vehicle?
    While we strive for 100% reservation accuracy, circumstances may require changes. We guarantee an equivalent or better vehicle if any issue arises.
  • Do you match competitor prices?
    Yes, we offer a best price guarantee on comparable rentals. Excludes Turo due to their additional taxes and fees.
  • Is there a military discount?
    Yes! All active and retired U.S. military personnel receive 5% off as a thank-you for serving our country 🇺🇸
  • Are there penalties for late returns?
    Yes. A $250 late fee applies, plus a prorated amount for additional rental time.
  • Do you accept walk-ins?
    No. All rentals must be booked in advance—but our process is fast and seamless.
  • What are the insurance requirements?
    Each driver must provide personal car insurance that covers: • Liability up to $100k/$300k/$50k • Full comprehensive & collision coverage with a maximum $1,000 deductible Note: You still need Comp/Collision even if purchasing our optional insurance upgrade.
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